Here you can find information about your purchases from JaBella Designs, including policies regarding processing times and returns.
All messages and emails will be answered within a timely manner during the traditional workweek, Monday through Friday.
Any messages sent to us on the weekend will be answered the following Monday.
PAYMENT & PRODUCTION POLICIES
All handmade items have a 2- to 3-week processing time.
Boutique items are shipped within 5 to 10 business days, often times sooner, after your payment has cleared.
If you need a particular item by certain date, please include a note at checkout specifying when it is needed. All accommodations will be made to ensure your order arrives in time for your event.
Large Quantity Orders:
For orders comprising more than 4 handmade items, please allow at least 4 weeks for completion. All made-to-order items are shipped within 3 business days after your order has been completed.
EXCHANGE & RETURN POLICIES
In the rare event that an item is damaged during shipping, a photo of the product and all of the related shipping materials must be provided within 3 days of arrival. It is important to have documentation of how the product arrived for insurance purchases. After you have sent the necessary information, we will resolve the matter in a way that best suits your needs, which could include sending you a replacement, if available, free of charge.
No refunds will be issued until an order is safely returned or other arrangements have been agreed upon. All products must be returned in their new, unused condition with the original packaging. Any products that are returned damaged will be rejected, sent back to the client, and no refund will be issued.
Exceptions to Return Policies:
All sales are final on items marked 30% off or more unless an item arrives damaged. In that case, please refer to the policies listed above.