Here you can find information about your purchases from JaBella Designs, including policies regarding processing times and returns.
PAYMENT & PRODUCTION POLICIES
Payment is required upon purchase at checkout.
Items are shipped within 5 to 10 business days, often times sooner, after your payment has cleared.
If you need a particular item by certain date, please include a note at checkout specifying when it is needed. All accommodations will be made to ensure your order arrives in time for your event.
Large Quantity Orders:
For orders comprising more than 4 handmade items, please allow at least 4 weeks for completion. All made-to-order items are shipped within 3 business days after your order has been completed.
EXCHANGE & RETURN POLICIES
In the rare event that an item is damaged during shipping, a photo of the product and all of the related shipping materials must be provided within 3 days of arrival. It is important to have documentation of how the product arrived for insurance purchases. After you have sent the necessary information, we will resolve the matter in a way that best suits your needs, which could include sending you a replacement, if available, free of charge.
No refunds will be issued until an order is safely returned or other arrangements have been agreed upon.
Exceptions to Return Policies:
All sales are final on items marked 30% off or more unless an item arrives damaged. In that case, please refer to the policies listed above.